Know your rights as an online casino player

Gambling authorities set rules to create a safe and enjoyable gaming environment for all players. As a player, you should know your rights so you know how to react if your rights are violated or if an online casino wrongfully accuses you.

Here is a brief overview of basic player rights you should know:

Bank transaction protection

It goes without saying that every banking or other financial transaction at an online casino must be secure. Payment option providers need to ensure transactions are secure, but casinos also need to implement data encryption and other security measures when processing player payments.

When you make a deposit at an online casino, you need to know that your personal and financial information is safe. Some methods do not require you to share banking information with the casino to some extent, such as cryptocurrency or e-wallets, so you can consider other options when making payments, but remember that the casino must protect your personal information as it is yours Your rights as a player.

Transparency and fairness of results

Fairness of results is one of the fundamental and most important rights of players and is sometimes taken for granted. All licensed and reputable online casinos use a Random Number Generator (RNG) to guarantee fair results for their casino games, meaning that the outcome of every spin and every game is completely random.

An operator’s RNG tool is a tool to ensure players get fair results, and casinos explain how the process works so players can clearly understand what will happen to their bets. Online gambling authorities ensure that these tools are functioning properly when conducting audits so that players can be sure that wins are indeed random and that the game’s RTP percentage is correct.

Player funds isolation

Online gambling regulators require casinos to keep player deposits in separate accounts from the funds used by casinos for day-to-day operations. Player deposits are kept separate from the casino’s operating budget to ensure financial security when players wish to withdraw money or request payment of unused funds.

Regulations state that casinos must protect player funds in the event of bankruptcy, and casinos should make players aware of this in their user agreements. For example, the UK Gambling Commission divides the security of customers’ funds into three levels: basic, medium and high, making it obvious which level is best for players.

Responsible Gambling Measures

Players have access to responsible gambling resources and tools on the casino website. Every licensed online casino must adopt responsible gambling measures designed to help players prevent the negative effects of gambling. Here are some responsible gambling tools:

• Deposit Limits: Players can also limit the amount of money they want to spend on casino games. When they reach their limit, they receive a notification from the casino indicating that they have deposited the predetermined amount.
• Reality check: They allow players to set reminders when logging in that will pop up after a certain amount of time. The reminder may be after 15 minutes or several hours, depending on the time limit set by the player.
• Self-Exclusion: This is the final step for players who are aware of their gambling problem. The minimum self-exclusion period is six months, but it can last longer if the player needs more time to cope with their gambling addiction.
• Calm down: Players can take a break when they feel they are losing control of their gambling behavior. Rest periods can last from one day to six months.